After the buildout, some Miami firms want the same team to keep the office running. A managed IT plan from ClearMax Labs covers the computers, network, staff accounts, backups, monitoring and cybersecurity for what the project put in place, with the records from the build as its starting documentation. It is optional: no plan is required to hire us for a project, and no project is required to start a plan.
Last updated: November 2026
What does a plan cover?
- Computers. Covered workstations and laptops: updates, security maintenance, everyday problems and new-hire setup.
- Network. The firewall, switch and access points, including the separation between the office network and guest WiFi.
- Staff accounts. Adding and removing people, including the door credential and the network account on the same day someone leaves.
- Backups. The backup of the firm's server or hosted files, checked and restored on a schedule, so a backup is proven before it is needed.
- Monitoring and cybersecurity. The computers, network and backups are monitored, and the firm's security protection is managed under the same plan.
- Vendor calls. Problems with the firm's practice-management or document software are taken to its vendor for the firm, so the office makes one call.
How does the buildout record help?
A plan usually starts with weeks of discovery: what is plugged in where, who has the passwords, which backup is real. After a ClearMax buildout most of that already exists. The drop map and closet layout, the door list, the camera views and the WiFi test results become the plan's documentation on day one, and the people answering the call are the people who installed the equipment.
That matters most when people change. A new associate needs a computer, an account, a door credential and a place on the right network, all on the same morning. A departing paralegal needs all four removed the same afternoon. With the build records in hand, those changes are routine tasks instead of detective work, and each one is logged so the firm can see who had access and when it ended. The same goes for a new copier or a second conference room display: the closet layout shows which port and which network it belongs on before anyone arrives.
Who answers when something is wrong?
The ClearMax support team. A firm on a plan calls one number or emails one address, a ticket is opened, and it stays open until it is closed. Work that needs hands in the office is scheduled with ClearMax technicians on site. The hours, response targets and what each plan includes are written into the proposal before the firm signs.
How is a plan priced for a firm?
That depends on the number of computers, people and network devices covered, whether there is a server, and what the firm already has. Plans are priced in a written proposal after a conversation about the office, not on this page.
How does a firm start?
- A conversation about the office: how many people, which software, what has gone wrong before.
- An inventory of the equipment, which after a buildout is mostly done.
- A written proposal naming what is covered, the response targets and the price.
- Onboarding, with backups verified and staff told who to call.
Plan questions from Miami firms
Can we take a plan without a buildout?
Yes. The plan starts with an inventory of what is already there.
We already have an IT provider. Can you take over?
Yes. Passwords, licenses, backup accounts and the domain are moved into the firm's name before anything is switched.
Does the plan cover our legal software itself?
It covers the computers and network the software runs on. Problems inside the application go to its vendor, and the support team follows the ticket for the firm.